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Yes, you have 14 days to return your item. Please contact us at support@richmondfinch.com within 14 days after you received your item. Please include your order number and state your reason for return. We will then contact you with the proper instructions. If you do not contact us before making a return, you run the risk of not receiving your refund or exchange. Customers are responsible for return shipping cost. We suggest you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. We do not take responsibility for any lost packages. Please not that due to hygienic reasons we cannot accept return of used merchandised unless this relates to our manufacturer warranty or errors on our behalf. There is no exchange, return nor refund on sales items.
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